Shipping policy

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes and cancellations, and delivery issue handling for orders placed on highstartoysinc.com.

1. Shipping Destination

We currently ship within the United States and Germany. We do not currently offer shipping services to other countries.

2. Shipping Fees (Standard Shipping)

Free standard shipping on orders $150 or more. A flat $15 standard shipping fee applies to orders under $150.

The applicable shipping fee is displayed at checkout before payment.

3. Order Processing Time

Orders are typically processed within 1 to 3 business days (excluding weekends and holidays). Processing includes order verification, item inspection, packing, and carrier pickup.

4. Estimated Delivery Time

Estimated delivery time is typically 3 to 7 business days after shipment. Delivery timelines may vary due to carrier operations, weather, peak seasons, and destination-specific conditions.

5. Shipping Carriers and Delivery Methods

We use the following carriers: FedEx, UPS, and DHL Express. We select the best method based on package size, weight, destination, and operational capacity. We cannot guarantee a specific carrier for every order.

6. Tracking

When available, tracking details will be provided after shipment. Tracking updates may take 24 to 48 hours to appear after the carrier's first scan.

7. Order Changes and Cancellations (Before and After Shipment)

If you need to change or cancel an order, contact us as soon as possible at info@highstartoysinc.com and include your order number.

  • Before shipment: If your order has not yet been processed or shipped, we will make a reasonable effort to cancel it. If approved, a refund will be issued to the original payment method.

  • After shipment: If the order has already shipped, we are unable to cancel it. You may request a return after delivery in accordance with our Return and Refund Policy.

If a shipment is returned due to an incorrect or incomplete address provided at checkout, or if delivery is refused, carrier return fees and/or shipping fees may apply.

8. Damaged, Defective, or Incorrect Items (Delivery Issues)

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@highstartoysinc.com.

Please include: (1) order number, (2) clear photos of the item showing the issue, (3) photos of the outer packaging and shipping label, and (4) a brief description of the issue.

After review, we will provide an appropriate resolution as applicable (replacement, refund, or other solution).

9. Shipping Exceptions and Delays

While we aim to meet the delivery estimate, delays can occur due to factors outside our control (weather events, carrier disruptions, peak seasons, or remote-area service limitations).

If tracking has not updated for an extended period or shows delivered but you did not receive the package, contact us and we will assist with next steps.

10. Contact Us

Store Name: High Star Toys Inc

Email: info@highstartoysinc.com

Phone: +1 323 583 9888

Address: 2150 E 25th St, Vernon, CA 90058, United States

Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)