At High Star Toys Inc, product safety is our priority. This Policy explains safety information for our toy collections, including Alphabet & Learning Toys, Construction toys, Pretend Play & Train Accessories, Vehicles & Play Figures, and Wooden Trains & Tracks, as well as care, recalls, and product safety communications.
1. General Product Safety
Customers should read and follow all product information, warnings, safety labels, hang tags, and care instructions provided with the product.
Our toys are designed for play, learning, and collectible enjoyment. They should be used only for their intended purpose. Do not modify, alter, or misuse toys in any way that could compromise safety or product integrity.
2. Age Recommendations and Choking Hazards
Product listings include applicable age recommendations. Please review these carefully before purchase.
Some toys, particularly those in our Construction, Vehicles & Play Figures, Pretend Play & Train Accessories, and Alphabet & Learning Toys collections, may contain small parts, removable accessories, plastic components, screws, magnets, wheels, or other embellishments that could present a choking hazard for children under 3 years of age. Keep small parts and accessories away from young children.
Customers are responsible for selecting age-appropriate products. Always supervise young children during play.
3. Fire Safety and Flammability
Toys made from wood, plastic, or fabric materials may be sensitive to heat or open flame. Keep all toys away from open flames, fireplaces, candles, lighters, space heaters, and direct heat sources.
Our products are designed to comply with applicable flammability standards for toys in the markets where they are sold, including relevant U.S. and EU requirements.
4. Construction, Wear, and Damage
Inspect toys regularly for signs of wear, including loose parts, cracked wood, splintering, chipped paint, bent metal components, loose screws, broken wheels, or exposed sharp edges. If a toy becomes damaged, discontinue use immediately and repair or discard the item to prevent injury.
Do not force moving parts or connections, as this may cause breakage. For wooden train tracks, ensure connections fit securely and replace any warped or damaged track pieces.
5. Small Parts and Accessories
Some toys include attached or removable accessories such as figurines, building pieces, wheels, connectors, screws, magnets, or decorative elements. These parts may become detached with rough or prolonged handling.
Exercise caution with toys featuring long strings, cords, or pull-along ropes, as these may present an entanglement or strangulation risk for young children. Do not place such items in cribs, bassinets, or near sleeping infants.
6. Allergies and Skin Sensitivity
Some individuals may experience skin sensitivity to certain paints, finishes, wood treatments, plastics, or metal components used in our toys. If you have known allergies or sensitivities, please review product descriptions and material information carefully before purchase. Discontinue use and consult a medical professional if skin irritation occurs.
7. Product Care and Cleaning
Follow all care instructions provided on the product label and any accompanying documentation.
For wooden toys, clean with a dry or slightly damp cloth only. Do not submerge wooden toys in water or use harsh cleaning chemicals, as this may cause warping, cracking, paint damage, or mold growth. Avoid prolonged exposure to moisture or direct sunlight.
For plastic and metal components, surface cleaning with a damp cloth and mild soap is recommended unless the product label expressly indicates otherwise. Do not use abrasive cleaners or solvents that may damage finishes or remove safety markings.
Air dry all toys completely before storage. Do not expose toys to extreme temperatures or humidity.
8. Product Recalls and Safety Notices
If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at the time of purchase. We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.
9. Reporting Safety Concerns
If you believe any product presents a safety risk, stop using it immediately and contact us at info@highstartoysinc.com or +1 323 583 9888.
Please include the following when reporting a safety concern:
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Your order number
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Product name and description
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Detailed description of the safety concern
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Photos or videos, if available
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Product labels, batch numbers, or any identifying information
10. EU Product Safety Information (Germany, Netherlands, Belgium)
For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, CE marking, and traceability information will be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.
Our toys are designed to comply with the EU Toy Safety Directive and relevant harmonized standards where applicable. Please check product labels and packaging for specific safety markings and warnings.
For questions about EU product safety information for any product, contact us at info@highstartoysinc.com.
11. Contact Us
Store Name: High Star Toys Inc
Phone: +1 323 583 9888
E-mail: info@highstartoysinc.com
Address: 2150 E 25th St, Vernon, CA 90058, United States
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)